Q Communication is one of the most important aspects of leading. While there are many types of communication, in this Discussion Forum, you will be challenged to use specific verbal communication skills to discuss a management topic with two individuals of your choice. You will then analyze how you used the communication skills through this week’s post. STEP 1: After reading Chapters 14 (Communication) and 15 (Individual Behavior) watch and take notes from the video “How to Have Better Communication Skills”. STEP 2: Re-read the section regarding JOB SATISFACTION (pgs. 486 – 489 in the text) in Chapter 15. STEP 3: Create 3 open ended questions that would help you understand why someone does / does not like their job. STEP 4: Ask 2 people your questions while using the communication skills discussed in the video (“How to Have Better Communication Skills”). STEP 5: Create this week’s posting as follows: 1. What were your open ended questions? 2. How did people react to your questions? 3. Which communication skill learned in the video was the most helpful in your communication? 4. Which communication skill would you use differently to get even more information next time?

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